OwedPorter refused your claim?
A refusal isn't the end. Porter has to explain itself in writing, and its excuse has to fit the Air Passenger Protection Regulations. Many excuses can be challenged.
Get your escalation kitFree check and claim letter. You send it yourself, so you keep 100% of what you're paid.
What the rules say about common excuses
- "Weather": only counts when it made safe operation of the aircraft impossible (APPR s. 10(1)(c)). Ask for the evidence.
- "Safety" or "maintenance": scheduled maintenance carried out to meet legal requirements isn't a safety reason. The airline has to identify the problem.
- "Late-arriving aircraft": only counts if the earlier problem was itself outside the airline's control and it took all reasonable measures (s. 10(2)).
- "Crew": crew scheduling and staffing are the airline's job. Ask what it did to have crew available.
- A voucher instead of cash: compensation must be paid in money unless you agree otherwise in writing (s. 21).
The $24 escalation kit
- A follow-up letter that answers the airline's exact excuse and demands its evidence
- A final demand letter, the last step before court
- A ready-to-paste complaint to the Canadian Transportation Agency, with filing steps
- Your small claims court claim, already written for your province
- A dated plan with calendar reminders, for everyone on your booking
Start with a free 60-second check so the documents use your exact amounts. You keep 100% of what the airline pays. Refund within 30 days if the kit doesn't help.
How long does Porter have to answer?
30 days after it receives your request, it must pay or explain why compensation isn't owed (APPR s. 19(4)).
Can I complain to the government?
Yes. The Canadian Transportation Agency handles air travel complaints for free, once the airline has had its chance to respond.
What if the kit doesn't help?
Email us within 30 days and we'll refund you in full.