OwedFiling a CTA complaint about your flight
The Canadian Transportation Agency handles air passenger complaints for free. You file once the airline has had its 30 days to pay or explain.
Get your escalation kitFree check and claim letter. You send it yourself, so you keep 100% of what you're paid.
What to have ready
- Your booking confirmation and boarding passes for every passenger
- Proof of the delay or cancellation (airline notices, emails, app screenshots)
- Your claim to the airline and its reply, or proof you got none
- Receipts for meals, hotels or transport you paid for
File at the CTA's air travel complaints page. The CTA warns its backlog can mean a long wait, so many people also send a final demand and prepare a small claim.
The $24 escalation kit
- A follow-up letter that answers the airline's exact excuse and demands its evidence
- A final demand letter, the last step before court
- A ready-to-paste complaint to the Canadian Transportation Agency, with filing steps
- Your small claims court claim, already written for your province
- A dated plan with calendar reminders, for everyone on your booking
Start with a free 60-second check so the documents use your exact amounts. You keep 100% of what the airline pays. Refund within 30 days if the kit doesn't help.
Does it cost anything?
No, filing a complaint with the CTA is free.
Can I go to small claims court too?
You can pursue small claims instead of or alongside the CTA; check with your court about the rules for your province.