Order never arrived?
The law says they must refund you.
In Ontario, BC, Alberta and Quebec, if an online order is more than 30 days late, you can usually cancel it, and the seller then has 15 days to refund you in full. Paid by credit card? The law lets you ask your card issuer to reverse the charge.
- Free letters
- Cites your province's law
- Your details stay on your device
Your order
Your cancellation letter
Fill in what you have. It's built on your device; none of this is sent to us.
How to send it
- Email it to the seller's customer service address and keep the sent email. The law counts your notice as given the day you send it.
- Attach your order confirmation.
- If the package shows up after you cancel, don't open it. Ask the seller how they want it returned.
If they don't refund you: ask your card issuer
Send it to your card issuer in writing and sign it. Add your card number and expiry yourself; never share them with anyone else.
What else are you owed?
Check uncashed CRA cheques, forgotten bank balances, class action settlements and flight compensation, free.
Good to know
What if it's not 30 days late yet?
Wait until the date we show you, and don't accept a late delivery in the meantime if you still want to cancel: once you accept it, the right to cancel ends.
What if I'm outside these four provinces?
We've only checked Ontario, BC, Alberta and Quebec so far. You still get a refund request letter, without a provincial section cited.
Is this legal advice?
No. Owed is a free tool that explains the public rules and helps you write your own letter. For advice about your situation, talk to a lawyer, a paralegal or your provincial consumer protection office.
Who runs this?
Owed is made by JKwek Holdings Ltd., a Canadian company. We're not a law firm.