Told your gift card expired?
It probably can't.
In Ontario, BC, Alberta and Quebec, store and restaurant gift cards can't expire, and most fees on them are banned. Get a letter that cites your province's law.
- Free letter
- Cites your province's law
- Your details stay on your device
Your gift card
For store and restaurant cards with a dollar value. Cards for one specific item or service, charity cards, free promotional cards and bank-issued prepaid cards follow different rules.
Your letter
Fill in what you have. It's built on your device; none of this is sent to us.
How to use it
- Show it to the manager, or email it to the company's customer service and keep a copy.
- Keep the card and any receipt showing the balance.
- If they still refuse, file a complaint with your provincial consumer protection office.
What else are you owed?
Orders that never arrived, door-to-door contracts, uncashed CRA cheques, class action settlements and flight compensation. All free to check.
Good to know
What about prepaid Visa or Mastercard cards?
Those follow different rules: some fees are allowed, and cards issued by banks are often exempt. This page covers store and restaurant cards.
Is this legal advice?
No. Owed is a free tool that explains the public rules and helps you write your own letter.
Who runs this?
Owed is made by JKwek Holdings Ltd., a Canadian company. We're not a law firm.