OwedOffered a voucher instead of cash?
Under Canada's rules, compensation has to be paid in money. A voucher is only allowed if it's worth more, never expires, you're told its value in writing, and you agree in writing.
Get your escalation kitFree check and claim letter. You send it yourself, so you keep 100% of what you're paid.
Section 21 in plain English
- The default is money.
- Another form (like a voucher) is only allowed if it has a greater monetary value than the cash owed, doesn't expire, you're told its value in writing, and you confirm in writing that you chose it over cash.
If you haven't agreed in writing, you can decline the voucher and ask for the money.
The $24 escalation kit
- A follow-up letter that answers the airline's exact excuse and demands its evidence
- A final demand letter, the last step before court
- A ready-to-paste complaint to the Canadian Transportation Agency, with filing steps
- Your small claims court claim, already written for your province
- A dated plan with calendar reminders, for everyone on your booking
Start with a free 60-second check so the documents use your exact amounts. You keep 100% of what the airline pays. Refund within 30 days if the kit doesn't help.
I already accepted a voucher. Is it too late?
Check what you agreed to in writing. If you weren't told you could have money, or the voucher expires, raise it with the airline and the CTA.
Does this apply to refunds in the US?
US refunds follow different rules: if your flight was cancelled or significantly changed and you didn't travel, you're owed a cash refund, not a voucher.