OwedHow long does the airline have to pay?
Under Canada's Air Passenger Protection Regulations, the airline has 30 days from receiving your claim to pay you or explain in writing why it won't.
Check my flight freeFree check and claim letter. You send it yourself, so you keep 100% of what you're paid.
| What | Deadline |
|---|---|
| Airline pays or explains after your claim | 30 days (s. 19(4)) |
| You send your claim | Before the first anniversary of the flight (s. 19(3)) |
| Compensation for being bumped | Within 48 hours (s. 20(2)) |
If the airline misses its deadline or refuses, you can send a follow-up, complain to the Canadian Transportation Agency for free, or go to small claims court.
What if the airline never answers?
After 30 days, send a written follow-up and file a complaint with the Canadian Transportation Agency. Keep proof of when you sent your claim.
Do I need a lawyer?
No. You can claim, complain to the CTA and file in small claims court yourself.