Flight delayed or cancelled?
The airline may owe you up to $1,000.
When an airline causes a 3+ hour delay, Canadian, European and UK rules make it pay cash. US rules make it refund you if you didn't fly. Check yours in 60 seconds and get a ready-to-send claim letter.
- Free check and claim letter
- You keep 100% of what you're paid
- No account, no airline password
Check your flight
Your free claim letter
Fill in what you have. This is built on your device; your name and booking reference are never sent to us.
Where to send it
- Use the airline's own compensation or customer relations form: find the official form. Use only the airline's own website, not a claim company.
- Paste the letter, attach your boarding pass and receipts, and submit.
- Screenshot the confirmation or keep the reference number. If you email, double-check the address: airlines have won cases by saying a claim never arrived.
Make sure they pay
Airlines often ignore first claims, blame the weather, or offer a voucher. The escalation kit is your whole plan, from today until you're paid:
- A follow-up letter that answers the airline's exact excuse (weather, "safety", crew, late aircraft, vouchers) and demands its evidence
- A final demand letter, the last step before court
- A ready-to-paste complaint for the regulator, with step-by-step filing help
- Your small claims court claim, already written
- A dated plan with calendar reminders, covering everyone on your booking
$24 one time. No subscription.
- 30-day refund if it doesn't help. Just email us.
- You keep 100% of whatever the airline pays.
- Pay by card, Apple Pay or Google Pay through Stripe.
Self-help documents, not legal advice. Shows on your statement as JKWEK* OWED. Terms
Not refused yet? We'll remind you when the airline's time to reply runs out.
Done. Send your letter now; we'll check in when the airline's time is up.
How it works
- Check your flight. Answer five questions. We apply the official rules and tell you what you're likely owed, or if you're not.
- Send the free letter. We write the claim in your name, citing the exact rule. You send it to the airline yourself. The money goes straight to you.
- Only if they refuse: the optional $24 escalation kit helps you push back, complain to the regulator, or go to small claims court.
Is Owed legit?
How we make money
The check and the claim letter are free. If the airline refuses, you can buy a $24 kit, with a refund within 30 days if it doesn't help. We never take a cut of your compensation. Claim companies typically keep 35% to 50% of it.
Built on the official rules
Every result comes from the published regulations, and we tell you which section applies:
Your details stay with you
No account and no airline login. Your name and booking reference are only used to write your letter on your device; they're never sent to us. Payments go through Stripe, so we never see your card.
Who runs Owed
Owed is made by JKwek Holdings Ltd., a federally incorporated Canadian company (corporation no. 1639031-5). It isn't affiliated with any airline or regulator. Questions go to a person: email us.
What the rules pay
| Arrival delay | Large airline | Small airline |
|---|---|---|
| 3 to 6 hours | $400 | $125 |
| 6 to 9 hours | $700 | $250 |
| 9 hours or more | $1,000 | $500 |
| Distance | Europe | UK |
|---|---|---|
| Up to 1,500 km | €250 | £220 |
| 1,500 to 3,500 km | €400 | £350 |
| Over 3,500 km (4h+ late) | €600 | £520 |
| Over 3,500 km (3 to 4h late) | €300 | £260 |
What's the catch?
There isn't one. The check and the claim letter are free, and you send the letter yourself, so any money goes straight to you. We only charge if you choose the $24 escalation kit after an airline refuses, and that comes with a 30-day refund.
Why not use a claim company?
They do the sending for you, but they keep a large share of your payout. AirHelp, for example, publishes a 35% fee, plus 15% more if it goes to court. Many people only need a clear letter citing the rules, which you can send yourself in a few minutes.
Will the airline know I used Owed?
No. The letter is from you, in your name, and cites the rules directly. Airlines have to answer the passenger, not us.
What if the airline still won't pay?
In Canada you can complain to the Canadian Transportation Agency for free, and the escalation kit has the ready-to-paste complaint. You can also take the airline to small claims court. We'll never promise a result we can't control, but the rules are on your side when the delay was the airline's fault.
What about flights within the US?
US law doesn't set cash compensation for delays; the Department of Transportation dropped that plan in 2025. But if your flight was cancelled, or delayed 3+ hours (6+ internationally) and you didn't travel, you're owed a full cash refund to your original payment method, not a voucher.
When is the airline responsible?
When the cause is within its control and not required for safety, such as crew shortages, overbooking or its own IT problems. Weather, air traffic control and some strikes count as outside its control. Mechanical problems are often called safety issues, but problems found during scheduled maintenance don't count as safety.
How long do I have?
Canada: before the first anniversary of the flight, and the airline then has 30 days to pay or explain. Europe and the UK: time limits depend on the country (the UK allows up to 6 years), but claim soon. US refunds: ask right away.
Large or small airline?
A large airline carried at least 2 million passengers in each of the past two years: Air Canada, WestJet, Porter and most big international airlines. What counts is the airline that operated your flight, so regional partners can be in the small bracket.
Is this legal advice?
No. Owed is a free tool that explains the public rules and helps you file your own claim. For advice about your situation, talk to a lawyer or paralegal.